Customer data retention suspended
coldcardwallet-2085684845204635694
- Author
- @coldcardwallet
- Organisation
- independent
- Evidence role
- social statement
- Posted
- 7 Aug 2026, 11:09 UTC
- Capture status
- capture held
The vendor's own notice, in full, that it has temporarily suspended the automated blanking of customer records because of legal obligations to preserve material relevant to ongoing and anticipated proceedings. It states that standard practice is to blank records after 120 days, keeping only email address and country of residence, that accelerated blanking has been available on request, that retained data will be access-restricted and used only for compliance, and that customers who do not want their data preserved must say so by writing to the support address, which inverts the usual default. A primary vendor artefact and the clearest signal in this record that litigation is anticipated. The blog version is held at coinkite-data-retention-update, and the earlier and much shorter reply on the same subject is at coldcardwallet-2084574110445674733; the 120-day figure here sits against the 90-day understanding reported by owners at reddit-coinkite-email-data-retention and questioned by a competing vendor at satochip-data-retention-question. The capture shows the post as edited after publication. The vendor's description of its own obligations and practices is its own account and is not verified here.
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