Support-call account of owner knowledge

Dale Warburton, whose account describes a bitcoin inheritance practice, says he has taken more than a dozen calls helping people through the incident and found it disheartening how few understand self-custody basics, adding that he spent two weeks learning before buying any bitcoin. A first-hand report on what the people seeking help actually knew, from someone doing the helping, which is a vantage the record otherwise has little of. He works in the self-custody advice field, so the observation comes from a commercially interested position. The call count and the characterisation of those callers are his own and cannot be checked here.