r/coldcard: complaint about Coinkite support silence and lack of public statement
reddit-coinkite-silence-unprofessional
https://www.reddit.com/r/coldcard/comments/1vm708g/unprofessional/
Latest reviewed change
source content difference between and
A reply by Mission-Disaster-447 was added, noting that Coinkite has created a security-status website and published blog posts and that individual support responses are not expected.
edited: false
body:
Power cycle should get rid of brick status. Remove batteries and leave the device de energized. The energize it after 1min. What device you had ? If you have the Q can I buy it from you ?
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+comment: p3sxv3m
+parent: t3_1vm708g
+author: Mission-Disaster-447
+created_utc: 1786780741
First lines only. The complete diff is in the timeline below.
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Held captures
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A reply by Mission-Disaster-447 was added, noting that Coinkite has created a security-status website and published blog posts and that individual support responses are not expected.
Recovered from the Internet Archive rather than captured by this project. The row records that third-party provenance separately from captures made by this project.
What changed from the previous capture 10 lines
edited: false body: Power cycle should get rid of brick status. Remove batteries and leave the device de energized. The energize it after 1min. What device you had ? If you have the Q can I buy it from you ? + +comment: p3sxv3m +parent: t3_1vm708g +author: Mission-Disaster-447 +created_utc: 1786780741 +edited: false +body: +They have created a whole website an published multiple blog posts on the matter. Its understandable that they cannot answer every query individually. + +[https://coldcard.com/security/status](https://coldcard.com/security/status)Extracted text as captured
post: 1vm708g author: Intelligent_Map_246 created_utc: 1786518892 title: Unprofessional body: So no response from support in more than a week. Plus no CEO or statement from those in charge. If this happened to another company there would be better communication and puvlicy statements. Where is nvk? Totally silent. Usually likes to talk but i guess not now comment: p373prg parent: t3_1vm708g author: VictorDanville created_utc: 1786519969 edited: false body: My guess is they've lawyered up and have gone dark, same as what BlockFi did when they went bankrupt comment: p377jx6 parent: t3_1vm708g author: Makunouchiipp0 created_utc: 1786521919 edited: false body: The lawyers finally put a leash on them comment: p37chv4 parent: t3_1vm708g author: barnsligpark created_utc: 1786524426 edited: false body: I think there level of professionalism and customer service are the least of their worries now comment: p37qujc parent: t3_1vm708g author: reeferqueefer created_utc: 1786531219 edited: falseExcerpt only. The complete copy is held offline and backs quotations on this site. The original publication remains the canonical public source.
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New comments were added reporting an unanswered ARCA refund request, speculating about lawsuit avoidance, and offering to buy a bricked Q device.
Recovered from the Internet Archive rather than captured by this project. The row records that third-party provenance separately from captures made by this project.
What changed from the previous capture 24 lines
body: Bought a wallet not long ago. Now it's useless. Looking for a refund but they just point to terms of sales. Guess I'll have to use it as offline password storage then. + +comment: p3fxhcg +parent: t3_1vm708g +author: Search327 +created_utc: 1786628201 +edited: false +body: +Same here buddy. I reserved the ARCA on 28-Jul-2026. I asked for a refund 12 days ago. I have no heard a word. FUCK THEM! + +comment: p3gqlir +parent: t3_1vm708g +author: 712Jefferson +created_utc: 1786635871 +edited: false +body: +Probably desperately trying not to get sued. + +comment: p3h6v0n +parent: t1_p3di6qt +author: xirvin +created_utc: 1786639986 +edited: false +body: +Power cycle should get rid of brick status. Remove batteries and leave the device de energized. The energize it after 1min. What device you had ? If you have the Q can I buy it from you ?Extracted text as captured
post: 1vm708g author: Intelligent_Map_246 created_utc: 1786518892 title: Unprofessional body: So no response from support in more than a week. Plus no CEO or statement from those in charge. If this happened to another company there would be better communication and puvlicy statements. Where is nvk? Totally silent. Usually likes to talk but i guess not now comment: p373prg parent: t3_1vm708g author: VictorDanville created_utc: 1786519969 edited: false body: My guess is they've lawyered up and have gone dark, same as what BlockFi did when they went bankrupt comment: p377jx6 parent: t3_1vm708g author: Makunouchiipp0 created_utc: 1786521919 edited: false body: The lawyers finally put a leash on them comment: p37chv4 parent: t3_1vm708g author: barnsligpark created_utc: 1786524426 edited: false body: I think there level of professionalism and customer service are the least of their worries now comment: p37qujc parent: t3_1vm708g author: reeferqueefer created_utc: 1786531219 edited: falseExcerpt only. The complete copy is held offline and backs quotations on this site. The original publication remains the canonical public source.
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Recovered from the Internet Archive rather than captured by this project. The row records that third-party provenance separately from captures made by this project.
What changed from the previous capture 0 lines
Extracted text as captured
post: 1vm708g author: Intelligent_Map_246 created_utc: 1786518892 title: Unprofessional body: So no response from support in more than a week. Plus no CEO or statement from those in charge. If this happened to another company there would be better communication and puvlicy statements. Where is nvk? Totally silent. Usually likes to talk but i guess not now comment: p373prg parent: t3_1vm708g author: VictorDanville created_utc: 1786519969 edited: false body: My guess is they've lawyered up and have gone dark, same as what BlockFi did when they went bankrupt comment: p377jx6 parent: t3_1vm708g author: Makunouchiipp0 created_utc: 1786521919 edited: false body: The lawyers finally put a leash on them comment: p37chv4 parent: t3_1vm708g author: barnsligpark created_utc: 1786524426 edited: false body: I think there level of professionalism and customer service are the least of their worries now comment: p37qujc parent: t3_1vm708g author: reeferqueefer created_utc: 1786531219 edited: falseExcerpt only. The complete copy is held offline and backs quotations on this site. The original publication remains the canonical public source.
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